SupportPilot is a modern ticketing + customer management solution designed specifically for Managed Service Providers. Create tickets via voice, automate the busywork with AI, keep SLAs tight, invoice cleanly, and ship a polished client experience with white-label branding.
From intake to resolution to invoicing, SupportPilot keeps your workflow fast, clean, and client-ready.
Speak naturally. Whisper transcribes. GPT turns it into a complete ticket with title, priority, and client/contact matching.
Create, update, comment, reassign, filter, and bulk-archive. Real-time sync keeps every device up-to-date.
Track first response and resolution times, pause timers when appropriate, and spot SLA risks before clients do.
Unlimited clients, contact details, client-specific history, and Microsoft 365 user syncing for clean directories.
Build invoices from a product catalog, send to clients, and accept payments via Square or Stripe through a portal.
Track performance, SLA compliance, revenue, and client trends. Exportable reports keep stakeholders aligned.
Your logo, colors, and templates across emails and portal surfaces — a professional client-facing experience.
Clients reply to ticket emails and SupportPilot updates the thread automatically — no manual copy/paste.
Schedule maintenance and routine work. Tickets auto-create daily, weekly, or monthly so nothing gets missed.
Connect the tools your clients already live in — and keep communication clean and branded.
Sync client tenant users and keep contact lists accurate without retyping directories.
Create tickets from Teams conversations with smart batching and automatic client/contact detection.
Real-time alerts for tickets, comments, and SLA warnings — across iOS and Android (Pro feature).
Start with what you need today and upgrade when you’re ready for deeper automation, SLA control, and advanced reporting.
Core ticketing, clients, invoicing, branding, and reporting — everything to run a clean support operation.
For MSPs that want measurable service delivery: advanced analytics, SLA policy control, and proactive alerts.
| Feature | Growth ($59/mo) | Pro ($99/mo) |
|---|---|---|
| Voice-to-Ticket | ✅ | ✅ |
| Ticket Management | ✅ | ✅ |
| Client Management | ✅ | ✅ |
| Basic Reports | ✅ | ✅ |
| Invoice System (Square + Stripe) | ✅ | ✅ |
| White-Label Branding | ✅ | ✅ |
| SLA Management | ❌ | ✅ |
| Advanced Analytics | ❌ | ✅ |
| Push Notifications | ❌ | ✅ |
| Custom Date Ranges | ❌ | ✅ |
| Time Tracking | ❌ | ✅ |
| Recurring Tasks | ❌ | ✅ |
Note: Pricing shown is the advertised tier pricing you provided. Adjust any details here if your App Store / Play Store listings differ.
Quick answers MSPs usually ask before switching platforms.